Here is the translation of your text into English:

Sales Policies and Guarantees

Sales Policies

• We are committed to making deliveries within the timeframes outlined in the Payments and Shipping section for all products available for express delivery.
• If the customer requests a special type of model that includes detailed features such as extensible dial colors, etc., it will be considered as not available for express delivery.
• If the customer does not specify special characteristics about the model, such as dial colors, golden tones, extensible leather, steel, rubber, and other variations in the models, the requested model will be sent with available characteristics.
• If we encounter any issues with the delivery of a shipment, the customer will be informed about the problem, the estimated delivery time, as well as the plans to compensate for the inconvenience caused by the shipping delay.
• The compensation plans for our customers include discounts, model exchanges, free shipping, depending on the case.
• For the warranty on your items to be valid, it is essential to register it as soon as the shipment is received; you only have 48 hours after delivery to activate your warranty; otherwise, you will not be able to claim the benefits related to it.
• All products are guaranteed according to their characteristics for the period and in the parts specified in their description. However, this does not apply to sensitive materials (rubber/leather/ceramics) or sensitive parts such as crowns, stones, hands, screws, bezels, decorations, etc., where usage plays a significant role; for any reason, we will not accept for exchange items that are damaged, scratched, disassembled, or show signs of having been submerged (unless your warranty states otherwise) or any other activity that does not correspond to normal use.
• If the item arrives at its destination damaged or broken due to mishandling by the shipping service, it must be reported within 24 hours and returned with all its parts; otherwise, a return cannot be processed.
• For total satisfaction guarantee, you have the right to return the item, as long as it is returned in the exact conditions in which it was received, without signs of use. This guarantee only applies when requested within the first 24 hours after receiving the shipment.
• To make your warranty valid, you must send us an email describing the issue for which you are requesting to make your warranty effective.
• If all the requirements to make your warranty valid are met, we will send an email with the destination address to which you must send the merchandise.
• As soon as the return is received, an inspection of the product will be carried out.
• If the inspection meets the warranty conditions, we will proceed with the repair or generate a credit for the amount of your original deposit, which will be available for you to place a new order on the site.
• The shipping to our office will be covered by the buyer, and the return shipping will be covered by us.